Status updates on common requests and issues
Hello Twitterverse! First off, extremely grateful for the incredibly enthusiastic welcome from everyone. We have received tonnes of great feedback on how to improve via the public timeline, direct messages, and our forum at GetSatisfaction. We will address the most common issues here, which are:
- Long waiting time of generating a report
- Re-updating of created reports
- Emphasize more “Interesting People” rather than “Celebrities”
- Upcoming features?
We will address each of these briefly right now, and will provide an new blog posting as we move forward.
1) Dude, where is my report?
Status: The average time for someone who just joined will be about 48 hours.
Why? Under a deluge of requests, we had to make a tough choice between speed of processing and stability, and we decided to choose the latter. Earlier followers might recall that we crashed after Scoble used our service, and that caused lots of inconvenience to many users, which we were extremely sorry for. After that, we re-engineered for stability, putting the high networked users (>5000 followers) on whole as we cater to the rest of the users
What is next: 1) Gross negligence of bedtime as we ramp up capacity and optimize processes. 2) Sending new users a DM with an estimate of the wait time.
*For Fun: Conversation with Scoble
2) I came back everyday, but my report remains the same!
Status: We will update your reports again with a new set of rankings and based on your last changes.
Why not update now?: Updating is a very intensive process. Given our limited capacity, we want to make sure that we can get more folks their initial reports asap. Just as importantly, we have learnt lots about what works (and what does not), and we will need sometime to finetune and create more substantial improvements, as opposed to marginal tweaks.
What is next?: We are likely to implement a weekly update, with recommendations based on the changes for the week. We cannot promise a concrete timeline, but will be sometime Dec.
3) I do not want to see “Internet Celebs!”
*First and foremost, our goal is to help create meaningful relationships, not fan clubs. This is definitely top of mind for us.
What: For veteran twitterers, the feedback is that they often have to flip a couple of pages before they get to the really interesting people. Before that, they see celebs they know about already. Hence, feedback is that we should downgrade the “internet celeb” effect
Status: We already have several checks and balances to downgrade the “internet celeb” effect (finetuned thrice already), but we are sure we can improve further!
What is next: Using both user feedback and datapoints to finetune rankings that create meaningful relationships. Re-iterating, we are not out to create a fan clubs, but here to help make “marriage-worthy” matches, as Marta Strickland very eloquently pointed out.
We will get there, but we do need lots of feedback and support! In the meantime, please flip a few more pages!
4) Upcoming features?
What: There has been many great suggestions for features, ranging from ability to see your own statistics to UI improvements like checkboxes for one-click following.
Status: We have implemented some of them, but we are focused on scaling this week. We will implement somemore ideas next week, so stay tuned!
All in all, thank you so much for being such great users - we love you guys, and we are so glad we have a forum besides Twitter to communicate through! 
Cheers,
Mr. Tweet